Shipping policy

Shipping & Delivery Policy

At Lilac & Thyme, every bouquet is freshly prepared by hand. Because flowers are perishable, timely and accurate delivery is extremely important.

Please review the details below before placing your order.

1. Delivery Areas

We currently deliver within:

  • Wirral, Merseyside

  • Surrounding areas within a 10-mile radius

If you are unsure whether we deliver to your postcode, please contact us before ordering.

We reserve the right to decline orders outside our delivery zone.

2. Delivery Charges

Delivery fees are calculated at checkout based on postcode.

Additional charges may apply for:

  • Timed delivery requests

  • Large event installations

  • Peak periods (e.g. Valentine’s Day, Mother’s Day, Christmas)

All delivery charges will be shown before payment is confirmed.

3. Delivery Times

Standard delivery takes place between:

Monday–Saturday: [Insert Hours, e.g. 9am–5pm]

We are unable to guarantee specific delivery times unless agreed in advance and confirmed in writing.

During peak periods (Valentine’s Day, Mother’s Day, Christmas), deliveries may take place outside normal hours.

4. Same-Day Delivery

Same-day delivery may be available for orders placed before:

[Insert Cut-Off Time, e.g. 1pm]

Availability cannot be guaranteed during busy periods.

5. If the Recipient Is Not Home

If the recipient is unavailable at the time of delivery, we may:

  • Leave the flowers in a safe place

  • Leave them with a neighbour

  • Leave a delivery card with instructions

By placing an order, you authorise us to use reasonable judgment in leaving flowers safely.

Lilac & Thyme is not responsible for loss, theft, or damage once the order has been delivered to the address provided.

6. Incorrect or Incomplete Addresses

It is the customer’s responsibility to provide accurate delivery details.

If incorrect information is supplied:

  • Redelivery charges may apply

  • We cannot guarantee same-day replacement

  • Refunds will not be issued for failed deliveries due to incorrect details

If we are required to make multiple delivery attempts, additional charges may apply.

7. Delivery to Businesses, Hospitals & Venues

When delivering to:

  • Offices

  • Hospitals

  • Hotels

  • Event venues

Delivery is deemed complete once the order has been handed to reception or authorised personnel.

We are not responsible for internal distribution within the building.

8. Weather & Unforeseen Circumstances

We are not liable for delivery delays caused by:

  • Severe weather

  • Road closures

  • Traffic disruption

  • Vehicle breakdown

  • Events beyond our reasonable control

In such cases, we will make reasonable efforts to rearrange delivery as soon as possible.

9. National Shipping 

If offering courier-based UK delivery for certain products:

  • Only non-fragile arrangements or postal bouquets may be shipped

  • Delivery times are estimates and depend on courier services

  • We are not responsible for delays once parcels are with the courier

Full care instructions will be included.

10. Responsibility & Risk

Responsibility for the goods passes to the customer once delivery has been completed at the address provided.

We recommend ensuring someone is available to receive perishable items where possible.